REPORT A BUG

NOTE TO END USER: Please understand that NETcinity's cutting edge technology is relatively new to the mobile industry, and many mobile devices respond in different ways. Due to

Apple iOS and Android software structures, please note that Bluetooth notifications will not always be a 100% dependable delivery. In most cases this is not a failure in the NETcinity

Bluetooth Beacon platform. This is rather a failure in the way a particular mobile device responds to the incoming Bluetooth signal, and thus deciphering whether or not to display the

Broadcasted Bluetooth notification. Please see the chart below to indicate the averages in which mobile devices successfully respond to Bluetooth beacon notifications

Please try these tips before proceeding:

1.Delete or Uninstall the APP and reinstall

2.Download all the latest Updates on your device

3. Power your phone down and restart the device

4. Turn your Bluetooth OFF and back ON again 

5. Turn your Location Service OFF and back ON again

6. Click Here to check the Compatibility of your Device



Apple iPhone Mobile Devices


iPhone 3G - Not Compatible

iPhone 3GS - Not Compatible

iPhone 4 - Not Compatible

iPhone 4S - 70% Responsive with no known issues 

iPhone 5 - 70% Responsive with no known issues 

iPhone 5c - 70% Responsive with no known issues 

iPhone 5s - Sorry Not Compatible

iPhone 6 - 70% Responsive with no known issues 

iPhone 6 Plus - 70% Responsive with no known issues 

iPhone 6s - 70% Responsive with no known issues 

iPhone 6s Plus - 70% Responsive with no known issues 

iPhone SE - 70% Responsive with no known issues 

iPhone 7 - 70% Responsive with no known issues 

iPhone 7 Plus - 70% Responsive with no known issues 

iPhone 8 - 70% Responsive with no known issues 

iPhone 8 Plus - 70% Responsive with no known issues

iPhone X - 70% Responsive with no known issues  

Android Mobile Devices


Android 4.4 KitKat (API 19) - Not Compatible

Android 5.0 Lollipop (API 21) - 90% Responsive with no known issues 

Android 5.1 Lollipop (API 22) - 90% Responsive with no known issues 

Android 6.0 Marshmallow (API 23) - 90% Responsive with no known issues 

Android 7.0 Nougat (API 24) - 90% Responsive with no known issues

Android 7.1 Nougat (API 25) - 90% Responsive with no known issues

Android 8.0 Oreo (API 26) - 90% Responsive with no known issues 

Blackberry Mobile Devices


Blackberry prior 7.1 - Not Compatible. Please check back at a later time.

Blackberry post 7.1 9720 - Compatible with no known issues 

Windows Mobile Devices


Windows Mobile Devices are not supported at this time. Please check back later.